Refund policy

We Accept Returns & Exchanges

RETURNS
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned including earrings. 

ADDITIONAL NON-RETURNABLE ITEMS: 

Gift cards

Sale products are not eligible for return, unless they are faulty

 
To complete your return, we require a completed returns form

To request a returns form please email: kennedyharrisonstudio@gmail.com

There are certain situations where only partial refunds are granted: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it can take between 7-10 days for your refund to show in your bank. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 
kennedyharrisonstudio@gmail.com

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kennedyharrisonstudio@gmail.com or send to Kennedy Harrison Studio, Mouse Cottage, Strathtay, Perthshire, PH9 0PG.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

SHIPPING
To return your product, you should mail your product to: 
Kennedy Harrison Studio, Mouse Cottage, Strathtay, Perthshire, PH9 0PG.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The exception to this would be if your item is faulty, we will then arrange collection or cover a pre-agreed return postage cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.